Privacy Policy and Cookie Policy of Janat Al Atlas Resort and Spa

Last Updated: 07/03/2025

1. Introduction
At Janat Al Atlas Resort and Spa, protecting your personal data and respecting your privacy are our top priorities. This policy explains how we collect, use, and protect your personal data when you visit our website, book a stay, use our services (hotel, spa, villas, restaurant), or interact with us in any way.
By providing your data, you confirm that you are over 13 years old.
Janat Al Atlas Resort and Spa is responsible for processing your personal data. For any questions related to this policy, please contact us at the following email address:

  • Email: Info@janatalatlas.com
  • Postal Address: RIAD GOLF 1 DR AIN SLIM JNAN ANNAKHIL SYBA-MARRAKECH
    We are committed to ensuring your information is accurate and up to date. If your personal data changes, please inform us by writing to Info@janatalatlas.com.

2. What Data Do We Collect and Why?
Personal data refers to any information that can identify an individual. We collect and process the following categories of data:
a) Communication Data

  • Data Collected: Information from communications you send us (via contact form, email, social media, etc.).
  • Purpose: To respond to your requests, maintain records, and protect our rights in case of a dispute.
  • Legal Basis: Legitimate interest in managing your requests and protecting our rights.
    b) Customer Data
  • Data Collected: Name, surname, address, email, phone number, payment information, stay preferences, booking history, allergies or food preferences (restaurant), treatment preferences (spa).
  • Purpose: To manage your bookings, provide our services (hotel, spa, villas, restaurant), and maintain transaction records.
  • Legal Basis: Performance of a contract or taking pre-contractual measures at your request.
    c) Technical Data
  • Data Collected: IP address, browser type, visit duration, pages visited, location, etc.
  • Purpose: To analyze the use of our site, ensure its security, and improve our services.
  • Legal Basis: Legitimate interest in optimizing our site and protecting our systems.
    d) Marketing Data
  • Data Collected: Communication preferences, consent to receive promotional offers.
  • Purpose: To send you personalized offers, measure the effectiveness of our campaigns.
  • Legal Basis: Consent or legitimate interest in developing our business.
    e) Sensitive Data
    We do not collect sensitive data (racial origin, political opinions, health, etc.) without your explicit consent.

3. How Do We Collect Your Data?

  • Directly: When you fill out a form, book a stay, use our services (spa, restaurant), or contact us.
  • Automatically: Through cookies and similar technologies when you use our website.
  • Third Parties: Service providers (e.g., booking systems, analytics tools, payment partners).

4. Marketing Communications
We may send you marketing communications if:

  • You have made a booking or used our services (hotel, spa, villas, restaurant).
  • You have consented to receive our promotional offers.
    You can withdraw your consent at any time by contacting us at marketing@janatalatlas.com.

5. Data Sharing
We only share your data with:

  • Service Providers: To manage your bookings, payments, or communications.
  • Legal Authorities: If required by law.
    We require all third parties to respect the confidentiality and security of your data.

6. International Transfers
If your data is transferred outside your country, we ensure that it benefits from adequate protection, in accordance with applicable laws.

7. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

8. Data Retention
We retain your data only for as long as necessary for the purposes for which it was collected, unless the law requires a longer retention period.

9. Your Rights
You have the right to:

  • Access your data.
  • Correct or delete it.
  • Object to its processing.
  • Request the portability of your data.
    To exercise these rights, please contact us at marketing@janatalatlas.com.

10. Cookies
a) What is a Cookie?
A cookie is a file stored on your device to enhance your user experience.
b) Types of Cookies Used

  • Strictly Necessary Cookies: Essential for the functioning of the site.
  • Performance Cookies: To analyze the use of the site.
  • Functionality Cookies: To remember your preferences.
    You can configure your browser to refuse cookies, but this may limit certain features of the site.

11. Changes to This Policy
We reserve the right to update this policy. Any changes will be posted on our website with the date of the update.

12. Contact Us
For any questions regarding this policy or your data, please contact us at:
Janat Al Atlas Resort and Spa
Address: RIAD GOLF 1 DR AIN SLIM JNAN ANNAKHIL SYBA-MARRAKECH
Phone: +212 600067474 – +212 808633421
Email: Info@janatalatlas.com

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